Nokia Launches Solution to Simplify Fiber Home Connections

Nokia announced the launch of Broadband Easy Connect, a new subscription-based service that helps operators streamline, simplify, and accelerate the process of connecting homes to fiber. The service allows operators to fully control and manage the home fiber connection process from the initial end-user request to the final service activation.

As fiber deployments increase globally, operators face challenges in cost-effectively connecting subscribers. Over 30% of home connections are not executed to plan due to manual procedures, inaccurate data, and tight schedules, leading to multiple truck rolls. This inflates costs and prolongs connection times, significantly impacting total CAPEX. Efficient processes, field quality, and data accuracy are crucial for successful deployments.

A subscription to Nokia’s Broadband Easy Connect gives operators, their subcontractors, and retailers access to a cloud-based platform that helps automate the process of connecting end users to the fiber network. With workflow tools that can be tailored to the operator's needs and seamlessly integrated into the IT environment, Broadband Easy Connect can automate the processes tied to scheduling customer visits, dispatching engineers, and verifying field operations. Nokia’s solution also provides field engineers with access to several productivity tools such as ONT Easy Start and Optical Link Certifier, which provide automated service activation and end-to-end line testing. The cloud platform also allows field engineers to use AI computer vision models to validate port assignments and ensure all passive components are installed properly.

Based on Nokia’s extensive experience in fiber deployments, which has helped operators connect over 300 million homes worldwide, the solution reduces the time spent on each home connection and ensures a consistent user experience. “With Broadband Easy Connect, we make it simple, fast, and cost-effective for operators to set up home fiber installations. This means happier customers and a growing fiber business. Operators can get it right the first time 95% of the time and cut repeat visits in half, speeding up fiber deployment by 20%,” said Sandra Motley, President of Fixed Networks at Nokia.